ONE STOP REPAIR HOUSE Repair Your Phone and Computer At Doorstep.

Yes. Techexpert Support does provide service for non- Techexpert purchases, however, there is a service fee for this assistance. Customers who purchase their products from Techexpert qualify for free basic Tech Support for the first 90 days after purchase.

Techexpert Support is open 9am to 6pm & Saturday 10am to 2pm and Sunday closed except for reduced hours posted on holidays. Techexpert also provides Tech Support at our retail locations during regularly scheduled store hours. Our online resources are always available.

Yes. All Techexpert store locations have an in-store Service Department. Techexpert will service most brands available at Techexpert stores. The Techexpert Service Department can also repair products not purchased from our store.

Techexpert provides support for any extended warranty purchased with one of our products. If your product still has a manufacturer warranty, consult your product’s documentation for additional information.

Just like any other manmade product, built-in lithium-ion batteries in an iPhone have a limited lifespan. Eventually, they get worn out and stop delivering peak performance, resulting in random rebooting and unexpected battery drain issues. Not just that, worn-out batteries may also cause the iPhone to overheat. Once you get your battery changed from a non-Authorized Apple service center, Apple starts showing a Genuine battery message alert on selected iPhone models. If you are getting an alert on your iPhone about the genuine battery message and wondering what it is, this guide is for you. Why is Genuine/Important Message Alert Appearing on Your iPhone? Apple has always been exceptionally concerned about using high-quality parts in its devices. It’s no secret that the Cupertino-based company wants to have complete control of its devices, which leaves very little room for an independent repair. While this behavior can easily be referred to as the classic “Money Digging” tactic with which Apple is famously associated, we have always admired the tech giant for taking extra measures to prevent users from falling prey to non-genuine parts. In this case, however, Apple has decided to show this message if the battery is not changed by an authorized Apple Service Center, and even if the battery is a genuine OEM battery of the same quality as the one Apple uses. Forget OEM battery, if you take 2 brand new iPhone XR, for example, and swap the batteries of the 2 phones on your own, you will start getting this message on BOTH the devices. The message is not an indication on the quality of the battery or the type. If simply indicates that the serial number of the replaced battery does not matches the serial number stored in the settings of the device. When an Authorized Service Center puts in a new battery, they use a special software to calibrate the new serial number so that your iPhone starts recognizing this replacement battery as its own. Since this software is not available with anyone else but Apple, this message is something one has to live with, whenever the battery is replaced in certain models of iPhone. On which iPhones does the Important Battery Alert Appear? The genuine battery alert appears on iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, 11 Pro, 11 Pro Max, iPhone SE 2, iPhone 12, 12 mini, 12 Pro, and 12 Pro Max, 13, 13 Pro, 13 Pro Max. To be more precise, the battery health shows up only on the 2018 iPhone models and higher ones. The alert reads, “Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery.” You may also see an additional message stating that “Apple has updated the device information for this iPhone.” It means that the tech giant has updated the device information for your iPhone for safety analysis and service needs. How Long does the Genuine Battery Alert Exist on Your iPhone? As soon as Apple detects the use of non-genuine battery parts on your iPhone, it shows up the important battery message right on the lock screen as a clear warning. The message stays on the lock screen for the first 4 days and in the Settings for 15-25 days. After that, you can head over to Settings > Battery > Battery Health to check the battery alert. Does This Message Affects Your Ability to Use the iPhone? No. Apple clearly states that the “Important battery message” doesn’t affect your ability to use your iPhone. As mentioned above, the alert is just to inform you that the replaced battery is not recognized by the iPhone. It has absolutely no bearing on the performance of the battery. The only drawback is that the battery health is not visible in the Settings directly but can be checked via 3rd party Apps and software. Bottom Line: Widely recognized as one of the most trusted iPhone repair centres across NZ, Techexpert has always been a strong proponent of genuine parts. Considering how crucial a role the battery plays in helping a smartphone (or for that matter any device) deliver peak performance, it can be worrying for some people that the iPhone will display this kind of a message post battery replacement. Rest assured, the battery used by us is of the highest quality, we use only genuine OEM parts, and comes with 1 year warranty on performance and are stress tested post installation. The message or the battery health not being displayed has absolutely no bearing on the performance of the battery and once we replace the battery, you can use it like it was a new iPhone without any worry.